1. Introduction
Welcome to Kiddywinks Nurture, a service provided by Kiddywinks FZ-LLC ("we," "us," or "our"). We respect your privacy and are committed to protecting the personal data of you and your family. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or engage our sleep consultancy services.
This policy complies with UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data.
2. Information we collect
To provide effective sleep consultancy services and tailored sleep plans, we must collect certain information. This includes:
- Personal Identification Data: Your name, email address, phone number, and physical location.
- Child's Data: Your child's name, age/date of birth, weight, developmental milestones, and daily routines.
- Health and Medical Information: General medical history relevant to sleep, current feeding routines, and any diagnosed conditions you disclose on our intake forms.
- Financial Data: Payment details (processed securely via our third-party payment gateways; we do not store your full credit card information).
3. How we use your information
We use the information we collect strictly for professional purposes, including:
- Creating highly personalized, safe, and effective sleep plans for your child.
- Communicating with you regarding your consultation, follow-ups, and support period.
- Processing your payments for Services and Products.
- Fulfilling our legal and regulatory obligations as an FZ-LLC operating in Dubai.
4. How we share your information
Your data is strictly confidential. We will never sell, rent, or trade your personal information. We only share information in the following limited circumstances:
- Third-Party Service Providers: We use trusted third-party platforms to facilitate our services, specifically Calendly for scheduling appointments and Stripe for secure payment processing. These providers operate under their own privacy and security protocols and only have access to the data necessary to perform their specific functions.
- Legal Requirements: If required by UAE law, we may disclose your information to legal or government authorities.
5. Data security and storage
We implement reasonable administrative, technical, and physical security measures to protect your personal information. We treat your intake forms and personalized plans with strict confidentiality.
6. Data retention
As stated in our Terms and Conditions, we retain your and your child's personal data for a period of up to twelve (12) months following the completion of our services. After this period, or upon your written request, your sensitive data will be securely deleted, unless a longer retention period is required by law.
7. Your data protection rights
Under UAE law, you have the right to:
- Request access to the personal data we hold about you.
- Request that we correct any inaccurate or incomplete data.
- Request the deletion of your personal data (subject to our legal obligations).
- Withdraw consent for us to process your data at any time (noting that this may prevent us from providing further Services).
8. Contact us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: Kiddywinks Nurture, email: hello@kiddywinksnurture.com