1. Definitions and application
1.1 These Terms and Conditions apply to all Services and Products provided by Kiddywinks Nurture.
1.2 By booking Services or purchasing Products, you agree to be bound by these Terms, which form a legally binding agreement between you and Kiddywinks FZ-LLC trading as "Kiddywinks Nurture".
Definitions:
- Products: PDF sleep guides, routines, settling guides, and personalised sleep plans.
- Services: Sleep consultancy services provided by Kiddywinks Nurture.
- Third Party Services: Services provided by third parties where required.
- You/Your: The customer.
- We/Us/Our: Kiddywinks FZ-LLC trading as Kiddywinks Nurture.
2. Services and products
2.1 Services and Products may be booked via the website or direct booking.
2.2 Products will be delivered electronically following payment.
2.3 You must provide accurate and complete information via the intake form. Failure to do so may affect the Services provided.
2.4 Personalised sleep plans are tailored to your child and must not be shared with third parties.
2.5 Where Services include multiple sessions, you are responsible for booking and attending appointments.
3. Pricing and payment
3.1 Prices for Services and Products may be viewed and processed in UAE Dirhams (AED), British Pounds (GBP), Australian Dollars (AUD), Euros (EUR), or US Dollars (USD) by using the currency selector on the website. Please note that any additional exchange rates or international transaction fees are determined by your card issuer or payment provider.
3.2 Prices may change at any time, but the price at booking will apply.
3.3 Full payment must be made in advance via approved payment methods.
3.4 You agree not to initiate unjustified chargebacks for Services or Products delivered in accordance with these Terms.
3.5 Where Third Party Services are required, you will be informed and charged directly by the provider.
4. Refunds and consumer rights
4.1 Refunds are only provided in accordance with these Terms and applicable UAE consumer protection laws.
4.2 Due to the personalised and digital nature of Products, they are generally non-refundable once delivered.
4.3 Appointments cancelled or rescheduled within seven (7) days of the scheduled appointment are non-refundable.
4.4 Consultation fees are non-refundable once the consultation has taken place.
4.5 Sleep support is highly individual and outcomes vary depending on factors including your child's age, temperament, developmental stage, medical history, consistency of implementation, family circumstances, and factors outside the control of Kiddywinks Nurture.
4.6 Kiddywinks Nurture will provide personalised guidance, recommendations, and support using professional knowledge and experience; however, no guarantee is given that your child will sleep through the night, self-settle, nap for a particular duration, achieve a specific sleep schedule, or achieve any other particular sleep outcome within a specified timeframe.
4.7 Refunds will not be provided solely because your child does not sleep through the night, does not achieve the desired sleep outcomes, or because the results achieved differ from your expectations.
4.8 Nothing in these Terms limits your rights under applicable UAE consumer protection law.
5. Customer responsibilities
5.1 You agree to:
- Provide accurate, complete, and up-to-date information.
- Inform us of any relevant medical conditions affecting your child.
- Seek and follow advice from your child's healthcare provider where appropriate.
- Notify us of any illness affecting your child during the support period.
- Accept responsibility for outcomes where advice is not followed.
5.2 Services may be paused for up to forty-five (45) days due to illness.
5.3 You must commence your support within seven (7) days of your consultation unless agreed otherwise.
5.4 If no response is received after reasonable contact attempts, Services may be deemed complete.
6. Communication
6.1 Operating hours are Monday to Friday, 9:00 AM to 8:00 PM GST.
6.2 Responses to communications will be provided within these hours and may take up to 24 hours.
7. Privacy and personal data
7.1 We collect and process personal data relating to you and your child for the purpose of delivering Services.
7.2 By using our Services, you consent to this processing in accordance with UAE Federal Decree-Law No. 45 of 2021.
7.3 Data may be processed using third-party providers (e.g., payment platforms, scheduling tools, communication platforms).
7.4 We take reasonable steps to protect your personal data and maintain confidentiality.
7.5 Personal data will not be sold and will only be shared where necessary, legally required, or with your consent.
7.6 Personal data will be retained for up to twelve (12) months after completion of Services unless otherwise required by law.
7.7 You may request correction of your data by contacting hello@kiddywinksnurture.com.
8. Disclaimer and liability
8.1 Services are educational and do not constitute medical advice.
8.2 Medical advice from qualified professionals must take precedence over any guidance provided.
8.3 No specific results or outcomes are guaranteed.
8.4 To the maximum extent permitted by UAE law, liability is limited to the amount paid for the relevant Service or Product.
8.5 Nothing in these Terms excludes liability where prohibited by law.
9. Force majeure
9.1 We are not liable for delays or failure to perform due to circumstances beyond our reasonable control.
10. Indemnity
10.1 You agree to indemnify us against claims arising from:
- Inaccurate information provided by you.
- Failure to follow medical advice.
- Misuse or unauthorised sharing of materials.
- Breach of these Terms.
11. Termination
11.1 We may terminate Services if you provide false information or breach these Terms.
11.2 You may be charged for work completed up to the date of cancellation.
12. Intellectual property and confidentiality
12.1 All materials provided remain the intellectual property of Kiddywinks Nurture.
12.2 Materials are for personal use only and must not be shared, reproduced, or resold.
12.3 All personalised plans and materials are confidential.
13. Dispute resolution
13.1 Parties will attempt to resolve disputes in good faith.
13.2 If unresolved, disputes may be referred to mediation before legal action.
14. General
14.1 These Terms constitute the entire agreement between the parties.
14.2 These Terms are governed by the laws of the Emirate of Dubai and the UAE.
14.3 Subject to mandatory consumer rights, the courts of Dubai have exclusive jurisdiction.
15. Contact
Kiddywinks Nurture, email: hello@kiddywinksnurture.com
Acceptance: By proceeding with your booking and payment, you confirm that you have read, understood, and agree to these Terms and Conditions and our Privacy Policy.